Shipping policy
Shipping Policy
Last Updated: 09/06/2026
Thank you for shopping with InfographicEdu.
We specialise in digital educational resources, including infographics, worksheets, printable activities, lesson materials, and downloadable courses. As all products sold on our website are digital products, no physical items are shipped.
1. Digital Delivery
All products purchased from InfographicEdu are delivered electronically.
Once your payment has been successfully processed, you will receive access to your purchased files via download links, account access, email delivery, or other digital delivery methods provided at checkout.
No physical product will be shipped to your address.
2. Delivery Time
Most digital products are available immediately after successful payment.
In rare cases, delivery may be delayed due to:
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Payment processing reviews
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Technical issues
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Website maintenance
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Third-party service interruptions
If you do not receive access to your purchase within 30 minutes, please check your spam or junk folder before contacting us.
3. Download Access
Customers may download purchased products multiple times for their own personal, educational, classroom, homeschooling, or internal business use, subject to our Terms of Service and Licence Agreement.
We recommend downloading and storing purchased files in a secure location after purchase.
4. Missing Downloads
If you cannot locate your download link or access your purchased files, please contact us at:
Please include:
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Your order number
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The email address used during purchase
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Details of the issue
We will make reasonable efforts to restore access as quickly as possible.
5. Lost or Deleted Files
If you accidentally delete your purchased files or lose access to them, please contact our support team.
After verifying your purchase, we may be able to provide replacement download links or restore access to your purchased products.
6. Product Updates
From time to time, we may update, improve, or revise our digital products.
Where practical, customers may receive access to updated versions of products they have previously purchased. However, InfographicEdu is under no obligation to provide future updates, additions, or revisions unless explicitly stated on the product page.
7. Technical Requirements
Customers are responsible for ensuring they have compatible devices, software, internet access, and applications required to open, view, print, or use purchased digital products.
Product compatibility information is provided where applicable on individual product pages.
8. Refunds and Returns
Due to the digital nature of our products, all sales are generally final.
Refunds are only considered in limited circumstances, such as:
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Corrupted or defective files
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Incorrect product delivery
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Technical issues caused by us that prevent access to the purchased product
For full details, please review our Refund Policy.
9. Contact Information
If you have any questions regarding your purchase, delivery, or access to your digital products, please contact:
InfographicEdu
Email: support@infographicedu.com
We aim to respond to all customer enquiries within 1–2 business days.
By purchasing from InfographicEdu, you acknowledge and agree to this Shipping Policy.